Shipping & Delivery Policy

Last Updated: August 7, 2026

This Shipping & Delivery Policy explains how orders placed with AR-ELECTRONICS are processed, shipped, delivered, and received.

1. Delivery Area

AR-ELECTRONICS provides delivery services throughout Lebanon, subject to courier availability and accessibility of the delivery location.

Some remote or difficult-to-access areas may require additional delivery time or charges.

2. Order Processing

Orders are processed after they have been confirmed.

We may contact the customer by phone or WhatsApp to confirm:

• Customer name

• Phone number

• Delivery address

• Product ordered

• Order total

• Delivery charges

• Any additional delivery instructions

Orders containing incorrect or incomplete contact or delivery information may be delayed.

3. Estimated Delivery Time

Most orders are delivered within approximately 1–3 working days after order confirmation.

Delivery times are estimates and may vary depending on:

• Customer location

• Product availability

• Courier schedules

• Public holidays

• Weather or road conditions

• High order volumes

• Events outside our reasonable control

Delivery delays do not automatically qualify an order for cancellation or refund once the order has already been dispatched.

4. Delivery Charges

Delivery charges may vary depending on:

• Product size

• Product weight

• Delivery location

• Quantity ordered

• Special handling requirements

The applicable delivery charge will be shown during checkout or communicated before the order is confirmed.

Certain products may have a different delivery fee because of their size, weight, or handling requirements.

5. Large or Heavy Products

Large or heavy products such as:

• Gaming chairs

• Gaming desks

• Racing simulators

• Large monitors

• Televisions

• Interactive displays

• Complete PC setups

may require special delivery arrangements and may have additional delivery charges.

Additional charges, where applicable, will be communicated before delivery.

6. Store Pickup

Where available, customers may choose to collect their order directly from our physical store.

Customers should wait for confirmation that the order is ready before arriving for pickup.

The customer may be asked to provide the order number or other identifying order information when collecting the product.

7. Customer Responsibility

Customers are responsible for providing:

• A correct delivery address

• A valid and reachable phone number

• Accurate order information

• Any necessary instructions required to reach the delivery location

AR-ELECTRONICS is not responsible for delays caused by incorrect, incomplete, or unreachable customer information.

8. Failed Delivery Attempts

If the courier cannot complete delivery because:

• The customer cannot be reached

• Nobody is available to receive the order

• The address is incorrect or incomplete

• The customer refuses the delivery without a qualifying product issue

the order may be returned to AR-ELECTRONICS.

Additional delivery charges may apply if the customer requests another delivery attempt.

9. Refused Orders

Customers should not refuse an order simply because they changed their mind.

AR-ELECTRONICS does not accept change-of-mind returns.

If a customer refuses a correctly supplied order without a valid reason, delivery and return transportation charges may remain the customer's responsibility where permitted by applicable law.

10. Inspecting Your Order

Customers should inspect their order immediately upon receiving it.

Please check:

• The correct product was delivered

• The packaging is in acceptable condition

• The product has no visible delivery damage

• Included accessories are present

If possible, visible damage to the package should be reported to the delivery driver at the time of delivery.

11. Damaged, Defective, or Incorrect Orders

If you receive a product that is:

• Damaged upon delivery

• Defective

• Different from the item ordered

• Missing an included essential item

you must contact AR-ELECTRONICS within 24 hours of receiving the order.

Please provide:

• Order number

• Product name

• Description of the issue

• Clear photos or videos

• Photos of the packaging where relevant

Claims made after the 24-hour delivery inspection period may not be accepted as delivery-related claims, except where warranty coverage or applicable consumer protection law applies.

12. Opening and Testing Products

For electronics, customers should carefully open and inspect products without damaging:

• Packaging

• Serial number labels

• Manufacturer labels

• Accessories

• Manuals

• Included components

Products damaged through improper handling after delivery may not qualify for a return or replacement.

13. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, AR-ELECTRONICS is not responsible for delays caused by circumstances outside our reasonable control.

These may include:

• Courier delays

• Road closures

• Weather

• Public holidays

• Security conditions

• Supply interruptions

• Technical issues

• Force majeure events

We will make reasonable efforts to assist customers when a delivery is significantly delayed.

14. Order Changes After Dispatch

Once an order has been dispatched, we may not be able to change:

• The delivery address

• The selected product

• The quantity

• The delivery method

Customers should contact us as quickly as possible if a change is required.

Additional charges may apply if a dispatched shipment needs to be redirected or returned.

15. Delivery Confirmation

An order may be considered successfully delivered when it has been:

• Handed to the customer

• Handed to a person authorized to receive it at the delivery address

• Confirmed as delivered by the courier

Customers should ensure that someone is available to receive valuable electronics safely.

16. Returns After Delivery

Shipping and delivery matters are also subject to our Return & Refund Policy.

We do not accept returns simply because the customer changed their mind.

Returns are limited to qualifying cases such as defective, damaged, or incorrectly supplied products, subject to our Return & Refund Policy and applicable law.

17. Contact Us

For questions about your order or delivery, contact:

AR-ELECTRONICS

Website: ar-lb.com
Phone / WhatsApp: 76 44 88 99
Phone / WhatsApp: 70 000 374

Please provide your order number and phone number when contacting us about an existing order.

This Shipping & Delivery Policy is subject to applicable laws and mandatory consumer rights in Lebanon.